Terms & Conditions

Welcome to SHRAVANI KITCHEN (“we”, “us”, “our”), operated by Shankar Gurram Services Pvt Ltd. By using this website, registering an account or using our ordering tools, you agree to these Terms.

1. What we provide

SHRAVANI KITCHEN is a software service for restaurants. It includes a video-first digital menu, QR-code table ordering, live kitchen and waiter dashboards, an owner dashboard and a referral partner programme. We provide the technology only. We do not prepare, sell or deliver food.

2. Who can use the service

You must be at least 18 years old and legally able to enter into a contract. If you register for a restaurant or company, you confirm that you are authorised to do so.

3. Accounts and security

• Restaurant owners, staff and referral partners each use their own login.
• You are responsible for keeping your password confidential and for all activity under your account.
• Tell us immediately if you think your account has been used without permission.
• Information you give us when registering must be accurate and kept up to date.

4. Packages, payment and renewal

• Restaurant owners choose a package at registration. The price, duration and features of each package are shown when you register.
• Online payments are processed by PayU (UPI, card, net banking or wallet). Your account is created as soon as the payment succeeds. Where we offer UPI or bank transfer, your account is activated after we confirm the payment, usually within 24 hours.
• Please do not pay in cash to anyone for registration. We do not accept cash payments.
• Each package runs until the expiry date shown in your dashboard. When it expires, guests cannot place new orders and staff cannot log in until you renew.
• If you renew or change package while days remain on your current plan, the new period is added after them.
• Prices may change for future purchases or renewals. A change never affects a package you have already paid for.
• Applicable taxes, including GST where required, are added or included as shown at checkout.
• Refunds are covered in our Refund Policy.

5. Restaurant owner responsibilities

• You are responsible for your menu, prices, photos, videos, descriptions, allergen information and any hygiene or food-safety licences required by law.
• You must only upload content you own or have permission to use.
• You are responsible for preparing and serving the orders you receive, and for resolving any complaint about food, service or billing with your guests.
• Keep your table QR codes secure and use them only at your own restaurant.

6. Guests and ordering

When a guest scans a table QR code and places an order, the sale is between the guest and the restaurant. SHRAVANI KITCHEN is not a party to that sale and is not responsible for the food, its quality, availability, price or service. Payment may be made online or at the counter, depending on what the restaurant offers.

7. Referral partners

• Referral partners may earn commission when a restaurant they refer registers and pays for a package. The commission rate applicable to you is shown in your partner dashboard.
• Partners may be asked to pay a joining fee, which is shown when you sign up.
• Commission is paid only on genuine, paid registrations. We may withhold or reverse commission for self-referrals, fake or duplicate signups, refunded payments, or misleading promotion.
• You must not make false claims about SHRAVANI KITCHEN or its packages.

8. Acceptable use

You agree not to:

• break any law or upload unlawful, offensive, misleading or infringing content;
• try to access other restaurants’ data, accounts or dashboards;
• interfere with, overload, scrape or try to break the security of the service;
• copy, resell or sub-license the service without our written permission.

9. Content and intellectual property

You keep ownership of the content you upload. You give us a limited licence to store, display and process it only to run the service for you. The SHRAVANI KITCHEN name, logo, design and software belong to us, and you may not copy or reuse them without permission.

10. Availability

We work to keep the service running, but we do not promise it will be uninterrupted or error-free. We may carry out maintenance or change features at any time. Orders and data sync in real time between devices, which depends on your internet connection.

11. Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect or consequential losses, lost sales or profits, or losses caused by internet outages, third-party payment providers or events beyond our control. Our total liability for any claim is limited to the amount you paid us for your package in the 12 months before the claim.

12. Suspension and termination

We may suspend or close an account if these Terms are broken, if payment is not received, or if required by law. You may stop using the service at any time. Closing an account does not by itself entitle you to a refund; see the Refund Policy.

13. Privacy

How we handle personal data is explained in our Privacy Policy.

14. Governing law

These Terms are governed by the laws of India. The courts at [CITY, e.g. Navi Mumbai / Mumbai] have exclusive jurisdiction over any dispute.

15. Changes to these Terms

We may update these Terms from time to time. The date at the top shows when they were last changed. Continuing to use the service after a change means you accept the updated Terms.

16. Contact us

Email: info@shravanikitchen.com