Refund Policy
SHRAVANI KITCHEN packages are digital subscriptions that start working as soon as payment is confirmed. This policy explains when a refund is available.
1. When we refund
- Duplicate payment: you were charged more than once for the same purchase. We refund the extra amount in full.
- Payment taken but no activation: money was deducted but your account or renewal was not activated within [48 hours], and we are unable to activate it. We refund the full amount.
- Change of mind: you ask in writing within [7 days] of your first purchase. We refund the package fee [less any other applicable deduction, e.g. referral partner commission].
2. When we do not refund
- Renewals, upgrades and downgrades once the new period has started.
- Unused days left on a package that you cancel or stop using partway through.
- Accounts suspended or closed for breaking our Terms & Conditions.
- Partner joining fees, once the partner login and referral code have been created.
- Referral commission that has already been paid.
3. Changing package
If you renew or change package while days remain on your current plan, the new period is added after the days you have left. We do not give a part-refund for moving to a lower package.
4. How to ask for a refund
Contact us with your registered name, phone number, payment date and transaction references.
Email: info@shravanikitchen.com
5. How refunds are paid
Approved refunds go back to the original payment method through PayU, or by UPI or bank transfer if you paid that way. They usually reach you within 5–7 working days of approval; your bank may take longer.
6. Food orders placed at a restaurant
If you order food at a restaurant through SHRAVANI KITCHEN, the sale is between you and that restaurant. Refunds or complaints about food, service or billing must be taken up with the restaurant directly.
7. Contact
Email: info@shravanikitchen.com